Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a TrackSecure Mobile App (iOS & Android) request from the options provided.
Fehler/Bug
Required fields are marked with an asterisk*
{"xsrfToken":"198741e02b46a76fb9258e92382d083215a4ecc1_lout","branding":{"id":"4","key":"ma","name":"TrackSecure Mobile App (iOS & Android)","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/2","theme":{"headerBGColor":"#000000","headerLinkColor":"#ffffff","headerLinkHoverColor":"#d4b100","headerLinkHoverBGColor":"#d4b100","headerBadgeColor":"#d4b100"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Willkommen beim Help&Support Center von TrackSecure","sharedPortalName":"Help&Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Support von TrackSecure","sharedPortalName":"TrackSecure Support","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Willkommen beim Help&Support Center von TrackSecure","sharedPortalName":"Help&Support Center","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/813765e5-62a7-462f-93b8-bf2d40df59dd/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YTY1MDdlOC0xYjQ2LTQ4N2MtYTFkYy0zYjhlYmM0ZDFmMGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgxMzc2NWU1LTYyYTctNDYyZi05M2I4LWJmMmQ0MGRmNTlkZCI6WyJyZWFkIl19LCJleHAiOjE3NzkxMTY4NzksIm5iZiI6MTc3OTExNjI3OX0.ef0u5ZfT-wM4MW4nandQ_TIm-Q036WTuCB4tf1Ofmwo&client=4a6507e8-1b46-487c-a1dc-3b8ebc4d1f0d&height=300&mode=fit","bannerMediaApiFileId":"813765e5-62a7-462f-93b8-bf2d40df59dd","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"ma","projectId":10003,"serviceDeskId":4,"name":"TrackSecure Mobile App (iOS & Android)","description":"<p>Welcome! You can raise a TrackSecure Mobile App (iOS & Android) request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"10027","name":"Feature","descriptionHtml":"","callToAction":"Feature","introHtml":"<p>Welche Funktion fehlt Dir in der TrackSecure App?</p>","icon":10311,"iconUrl":"https://tracksecure.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[4],"key":""},{"id":"10030","name":"Fehler/Bug","descriptionHtml":"","callToAction":"Fehler/Bug","introHtml":"","icon":10308,"iconUrl":"https://tracksecure.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[4],"key":""},{"id":"10022","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira)</p>","icon":10316,"iconUrl":"https://tracksecure.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","groups":[4],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[10022,10027,10030]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YTY1MDdlOC0xYjQ2LTQ4N2MtYTFkYy0zYjhlYmM0ZDFmMGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS05MDM4NDYyNDciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MTE3NDc5LCJuYmYiOjE3NzkxMTYyNzksImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.kIiUrxoA54LIxYue67vAZN4dn5aVfdt7fKh5XNwjxJA","targetCollection":"upload-user-collection--903846247","endpointUrl":"https://api.media.atlassian.com","clientId":"4a6507e8-1b46-487c-a1dc-3b8ebc4d1f0d","tokenDurationInMins":20}},"reqCreate":{"id":10030,"projectId":10003,"issueType":{"id":"10030","name":"Fehler/Bug"},"form":{"name":"Fehler/Bug","descriptionHtml":"","callToAction":"Fehler/Bug","intro":"","instructions":"","icon":10308,"iconUrl":"https://tracksecure.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Was muss man Schritt für Schritt tun um diesen Fehler nachvollziehen zu können?","descriptionHtml":"<p>Was muss man Schritt für Schritt tun um diesen Fehler nachvollziehen zu können?</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10069","fieldConfigId":"10171","label":"Product categorization","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10216","label":"Anmeldung","selected":false,"children":[]},{"value":"10217","label":"Document","selected":false,"children":[]},{"value":"10218","label":"People","selected":false,"children":[]},{"value":"10219","label":"Service","selected":false,"children":[]},{"value":"10220","label":"Software","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10091","fieldConfigId":"10192","label":"Smartphone","description":"z.B. Samsung Galaxy S9, Apple IPhone 11, ...","descriptionHtml":"<p>z.B. Samsung Galaxy S9, Apple IPhone 11, ...</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10092","fieldConfigId":"10193","label":"Smartphone Betriebssystem","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10308","label":"Android 11","selected":false,"children":[]},{"value":"10309","label":"Android 10","selected":false,"children":[]},{"value":"10310","label":"Android Pie (9.x)","selected":false,"children":[]},{"value":"10311","label":"Android Oreo (8.x)","selected":false,"children":[]},{"value":"10312","label":"Android Nougat (7.x)","selected":false,"children":[]},{"value":"10313","label":"Android Marshmallow (6.x)","selected":false,"children":[]},{"value":"10298","label":"Android Lollipop (5.x)","selected":false,"children":[]},{"value":"10299","label":"iOS 9","selected":false,"children":[]},{"value":"10314","label":"iOS 10","selected":false,"children":[]},{"value":"10315","label":"iOS 11","selected":false,"children":[]},{"value":"10316","label":"iOS 12","selected":false,"children":[]},{"value":"10317","label":"iOS 13","selected":false,"children":[]},{"value":"10318","label":"iOS 14","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10093","fieldConfigId":"10194","label":"TrackSecure App Version","description":"siehe Profil-Tab in der App","descriptionHtml":"<p>siehe Profil-Tab in der App</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10300","label":"0.9.2","selected":false,"children":[]},{"value":"10301","label":"0.9.3","selected":false,"children":[]},{"value":"10302","label":"0.9.4","selected":false,"children":[]},{"value":"10303","label":"0.9.5","selected":false,"children":[]},{"value":"10304","label":"0.9.6","selected":false,"children":[]},{"value":"10305","label":"0.9.7","selected":false,"children":[]},{"value":"10306","label":"0.9.8","selected":false,"children":[]},{"value":"10307","label":"0.9.9","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/10030","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/10030","calendarParams":{"firstDay":0,"date":"2026-05-18T16:58:00+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YTY1MDdlOC0xYjQ2LTQ4N2MtYTFkYy0zYjhlYmM0ZDFmMGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS05MDM4NDYyNDciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MTE3NDgwLCJuYmYiOjE3NzkxMTYyODAsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.0kUxd6YcWcZDQ1NVFbKji1ZSnVgJ2PNrnBpF9UJbTqM","targetCollection":"upload-user-collection--903846247","endpointUrl":"https://api.media.atlassian.com","clientId":"4a6507e8-1b46-487c-a1dc-3b8ebc4d1f0d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}